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Casual Front Office Receptionist Apex City Quay Hotel and Spa, 1 West Victoria, Dundee, Angus, DD1 3JP

REQUIREMENTS

  • Customer Service experience is essential.
  • Previous experience in a similar role would be highly beneficial.
  • knowledge of Opera software would be an advantage but is not essential as full training will be given.

THE ROLE

The main responsibility for a Receptionist is to ensure the Guest Check in/out procedure is seamless and accurate. Other responsibilities are:

  • Providing accurate information to Guests regarding luggage handling and storage, local attractions, car parking facilities, conference and bedroom information.
  • Checking guest in and out using the Opera software and allocating guest bedrooms.
  • Informing the guests of all the Hotel facilities and services.
  • Resolving any customer enquiries
  • Up selling the Hotels services and amenities.

THE PERSON

You will be able to demonstrate a customer focused attitude and have a flexible approach towards your duties and responsibilities. As a main point of contact for our guests you will be well presented and have a can-do attitude.

You will be friendly and approachable; you will go the extra mile for our guests; you will provide highly consistent good service and you will lead by example.

THE COMPANY

Apex Hotels is a family owned Scottish company based in Edinburgh, London, Glasgow, Dundee and Bath, operating with Customer service as the primary focus for all members of the Apex Hotel team. The company has a reputation for providing a 'friendly face' to all guests and aims to provide positive opportunities for interaction with staff at every property.

* As a casual worker the Company may offer work if it is available on an ‘as and when basis’, however, the Company is under no obligation to offer available work to you and you are under no obligation to accept any work offered or to work a minimum number of hours in any particular week or month. 

Apex City Quay Hotel and Spa
1 West Victoria, Dundee, Angus, DD1 3JP

  • Job Ref 4421
  • Branch Apex City Quay Hotel and Spa
  • Location Apex City Quay Hotel and Spa , Dundee
  • Salary/Benefits £7.90 per hour
  • Contract type Casual
  • Hours Part Time
  • Shift pattern Flexible working hours
  • Hours per week 0
  • Posted date 11/07/2018
  • Closing date 10/08/2018

About the Apex City Quay Hotel and Spa

The Apex City Quay Hotel & Spa has award-winning spa facilities, a restaurant, bar and meeting rooms. It’s a ten-minute stroll from RRS Discovery, Caird Hall and high-street shops.  

The hotel has 151 bedrooms, features ample natural light through floor to ceiling windows and boasts a fantastic view of City Quay or river Tay. The Metro Bar and Brasserie serves International dishes in an inspiring space overlooking Dundee City Quay. The restaurant's menus pay homage to Scotland's rich culinary tradition, but many items draw inspiration from locations around the globe. Traces of Italian, French and even South American cuisine appear in the menu.