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Front Office Receptionist Apex City of Edinburgh Hotel, 61 Grassmarket, Edinburgh, Edinburgh, EH1 2HJ

REQUIREMENTS

  • Customer Service experience is essential.
  • knowledge of Opera software would be an advantage but is not essential as full training will be given.

THE ROLE

The main responsibility for a Front Office Receptionist is to ensure the Guest Check in/out procedure is seamless and accurate. Other responsibilities are:

  • Providing accurate information to Guests regarding luggage handling and storage, local attractions, car parking facilities, conference and bedroom information.
  • Checking guest in and out using the Opera software and allocating guest bedrooms.
  • Informing the guests of all the Hotel facilities and services.
  • Resolving any customer enquiries
  • Up selling the Hotels services and amenities.

THE PERSON

You will be able to demonstrate a customer focused attitude and have a flexible approach towards your duties and responsibilities. As a main point of contact for our guests you will be well presented and have a can-do attitude.

You will be friendly and approachable; you will go the extra mile for our guests; you will provide highly consistent good service and you will lead by example.

THE COMPANY

Apex Hotels is a family owned Scottish company based in Edinburgh, London, Glasgow, Dundee and Bath, operating with Customer service as the primary focus for all members of the Apex Hotel team. The company has a reputation for providing a 'friendly face' to all guests and aims to provide positive opportunities for interaction with staff at every property.

BENEFITS

  • Use of gym & pool facilities
  • Free meals when on duty
  • 50% discount in our restaurants
  • Discounted room rates for staff and friends and family
  • Employee of the month/year reward scheme
  • Guest experience overnight stay
  • Annual anniversary dinner for two
  • Contributions to a Pension scheme
  • Employee assistance programme
  • Critical illness cover
  • Cycle to Work scheme
  • Spa discount

If you wish to be considered for this superb opportunity click ‘apply’. We look forward to hearing from you!

#ILP

Apex City of Edinburgh Hotel
61 Grassmarket, Edinburgh, Edinburgh, EH1 2HJ

  • Job Ref 4824
  • Branch Apex City of Edinburgh Hotel
  • Location Apex City of Edinburgh Hotel, Edinburgh
  • Salary/Benefits £17,544.96 per annum
  • Contract type Permanent
  • Hours Full Time
  • Shift pattern Various, 5 from 7 days
  • Hours per week 40
  • Posted date 10/10/2018
  • Closing date 12/11/2018

About the Apex City of Edinburgh Hotel

The Hotel is located in the centre of the Grassmarket, the hub of Edinburgh’s Old Town, looking up to Edinburgh Castle. You can walk anywhere in the city centre from here and it’s exceptionally convenient for the transport links at Waverley Train Station, buses around the city and Old Town attractions.

The Apex City of Edinburgh Hotel has master suites with stunning Edinburgh Castle views and Agua restaurant, which serves succulent fine dining selections alongside savoury sides and nibbles. The restaurant bar also offers one of Edinburgh City Centre's most comprehensive wine lists and an array of expertly prepared cocktails.