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Front Office Receptionist Apex Waterloo Place Hotel, 23-27 Waterloo Place, Edinburgh, Edinburgh, EH1 3BH

REQUIREMENTS

  • Customer Service experience is essential.
  • knowledge of Opera software would be an advantage but is not essential as full training will be given.

THE ROLE

The main responsibility for a Front Office Receptionist is to ensure the Guest Check in/out procedure is seamless and accurate. Other responsibilities are:

  • Providing accurate information to Guests regarding luggage handling and storage, local attractions, car parking facilities, conference and bedroom information.
  • Checking guest in and out using the Opera software and allocating guest bedrooms.
  • Informing the guests of all the Hotel facilities and services.
  • Resolving any customer enquiries
  • Up selling the Hotels services and amenities.

THE PERSON

You will be able to demonstrate a customer focused attitude and have a flexible approach towards your duties and responsibilities. As a main point of contact for our guests you will be well presented and have a can-do attitude.

You will be friendly and approachable; you will go the extra mile for our guests; you will provide highly consistent good service and you will lead by example.

THE COMPANY

Apex Hotels is a family owned Scottish company based in Edinburgh, London, Glasgow, Dundee and Bath, operating with Customer service as the primary focus for all members of the Apex Hotel team. The company has a reputation for providing a 'friendly face' to all guests and aims to provide positive opportunities for interaction with staff at every property.

BENEFITS

  • Use of gym & pool facilities
  • Free meals when on duty
  • 50% discount in our restaurants
  • Discounted room rates for staff and friends and family
  • Employee of the month/year reward scheme
  • Guest experience overnight stay
  • Annual anniversary dinner for two
  • Contributions to a Pension scheme
  • Employee assistance programme
  • Critical illness cover
  • Cycle to Work scheme
  • Spa discount

If you wish to be considered for this superb opportunity click ‘apply’. We look forward to hearing from you!

#ILP

Apex Waterloo Place Hotel
23-27 Waterloo Place, Edinburgh, Edinburgh, EH1 3BH

  • Job Ref 5187
  • Branch Apex Waterloo Place Hotel
  • Location Apex Waterloo Place Hotel, Edinburgh
  • Salary/Benefits £17,544.96 per annum
  • Contract type Permanent
  • Hours Full Time
  • Shift pattern Varied shifts, 5 from 7 days: 06.45-15.15 09.45-18.15 14.30-23.00
  • Hours per week 40
  • Posted date 08/02/2019
  • Closing date 10/03/2019

About Apex Waterloo Place Hotel

The Georgian features of the Apex Waterloo Place building make it both a timeless and elegant hotel. Located at the east end of Princes Street, this hotel stands in the desirable New Town location just moments from Calton Hill, George Street and Waverley Train Station making it central and convenient.

With its corniced ceilings, Georgian windows and fireplace, Elliot's Bar & Restaurant seamlessly blends its building's rich history with contemporary design details. The menu mixes traditional Scottish dishes with innovative, globally inspired bursts of flavour. The restaurant's food complements an array of wines, cocktails, spirits and hand-picked Scottish whiskies.