27530 http://careers.apexhotels.co.uk/job-details.aspx?jobid=27530 True
Sorry, this position is no longer available!

You may be interested in the following...

Housekeeping Supervisor Apex City of Bath Hotel, Bath £19096.20 per annum Plus Company Benefits
Concierge / Front Office Porter Apex City of Bath Hotel, Bath £17589.10 per annum plus Company Benefits
Mobile Building Custodian - Maintenance Apex Grassmarket Hotel , Edinburgh £27,500 per annum
Breakfast Waiter The Lampery, London £8.38 per hour plus service charge
Events Waiter The Lampery, London Monthly earnings circa £1,800 including service charge
View All Jobs

Front Office Receptionist Apex Haymarket Hotel, 90 Haymarket Terrace, Edinburgh, Edinburgh, EH12 5LQ

REQUIREMENTS

  • Customer Service experience is essential.
  • knowledge of Opera software would be an advantage but is not essential as full training will be given.

THE ROLE

The main responsibility for a Front Office Receptionist is to ensure the Guest Check in/out procedure is seamless and accurate. Other responsibilities are:

  • Providing accurate information to Guests regarding luggage handling and storage, local attractions, car parking facilities, conference and bedroom information.
  • Checking guest in and out using the Opera software and allocating guest bedrooms.
  • Informing the guests of all the Hotel facilities and services.
  • Resolving any customer enquiries
  • Up selling the Hotels services and amenities.

THE PERSON

You will be able to demonstrate a customer focused attitude and have a flexible approach towards your duties and responsibilities. As a main point of contact for our guests you will be well presented and have a can-do attitude.

You will be friendly and approachable; you will go the extra mile for our guests; you will provide highly consistent good service and you will lead by example.

THE COMPANY

Apex Hotels is a family owned Scottish company based in Edinburgh, London, Glasgow, Dundee and Bath, operating with Customer service as the primary focus for all members of the Apex Hotel team. The company has a reputation for providing a 'friendly face' to all guests and aims to provide positive opportunities for interaction with staff at every property.

BENEFITS

  • Use of gym & pool facilities
  • Free meals when on duty
  • 50% discount in our restaurants
  • Discounted room rates for staff and friends and family
  • Employee of the month/year reward scheme
  • Guest experience overnight stay
  • Annual anniversay dinner for two
  • Contributions to a Pension scheme
  • Employee assistance programme
  • Critical illness cover
  • Cycle to Work scheme
  • Spa discount

If you wish to be considered for this superb opportunity click ‘apply’. We look forward to hearing from you!

#ILP

Apex Haymarket Hotel
90 Haymarket Terrace, Edinburgh, Edinburgh, EH12 5LQ

  • Job Ref 5286
  • Branch Apex Haymarket Hotel
  • Location Apex Haymarket Hotel, Edinburgh
  • Salary/Benefits £17,544.96 per annum
  • Contract type Fixed Term
  • Contract end 01/09/2019
  • Hours Full Time
  • Shift pattern 0645-1515,1430-2300, 5 from 7 days including weekends
  • Hours per week 40
  • Posted date 15/03/2019
  • Closing date 17/04/2019

About the Apex Haymarket Hotel

The hotel is situated between the busy shopping area of Princes Street and the BT Murrayfield Stadium in the west of the city. Haymarket train station, tram stop and multiple bus links around Edinburgh are right on the doorstep and include frequent 24-hour airport links. 

Sometimes it's best to keep things simple. That truism underlines the menus at Metro West End Bar & Restaurant, a casual restaurant near Haymarket Station. Located in a sunlight-soaked space with large glass windows, the Edinburgh restaurant serves lunch, dinner, and drinks daily.