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Front Office Supervisor - 4 on 4 off Apex Grassmarket Hotel, 31-35 Grassmarket, Edinburgh, Edinburgh, EH1 2HS


  • Customer Service experience is essential.
  • Hotel reception experience is essential
  • Previous experience of working with Opera software is highly desirable
  • Previous experience at supervisory level would be beneficial.


As Front Office Supervisor you will assist the Front Office Manager in ensuring that the team delivers an effective and enjoyable experience to all guests. Your responsibilities will include:

  • Assisting in managing the efficient operation of reception.
  • Controlling the allocation of guest bedrooms.
  • Ensuring all staff are aware of the day's availability, special events and functions.
  • Checking guests in and out.
  • Responding to guest queries.
  • Assisting with luggage.
  • Supporting the Front Office Team enabling them to meet all guest requirements effectively.


You will be a strong team leader, well organised and an excellent communicator. You will be able to demonstrate a customer focused attitude and have a flexible approach towards your duties and responsibilities. You will have the ability to contribute to your team and lead them in the absence of the Manager. As a point of contact for our guests you will be well presented and have a can-do attitude.


Apex Hotels is a family owned Scottish company based in Edinburgh, London, Glasgow, Dundee and Bath, operating with Customer service as the primary focus for all members of the Apex Hotel team. The company has a reputation for providing a 'friendly face' to all guests and aims to provide positive opportunities for interaction with staff at every property.


  • Use of gym & pool facilities
  • Free meals when on duty
  • 50% discount in our restaurants
  • Discounted room rates for staff and friends and family
  • Employee of the month/year reward scheme
  • Guest experience overnight stay
  • Annual anniversay dinner for two
  • Contributions to a Pension scheme
  • Employee assistance programme
  • Critical illness cover
  • Cycle to Work scheme
  • Spa discount

If you wish to be considered for this superb opportunity click ‘apply’. We look forward to hearing from you!

Apex Grassmarket Hotel
31-35 Grassmarket, Edinburgh, Edinburgh, EH1 2HS

  • Job Ref 4352
  • Branch Apex Grassmarket Hotel
  • Location Apex Grassmarket Hotel , Edinburgh
  • Salary/Benefits £19106.50 per annum
  • Contract type Permanent
  • Hours Full Time
  • Shift pattern 12 hour shifts- 4 on 4 off
  • Hours per week 38.5
  • Posted date 11/06/2018
  • Closing date 11/07/2018

About Apex Grassmarket Hotel

Located in the heart of Old Town Edinburgh, this contemporary hotel is surrounded by culture. With Fantastic views of Edinburgh Castle views from the hotel, it is a few minutes walk from the Royal Mile and the National Museum of Scotland.

The Apex Grassmarket Hotel has 169 bedrooms and has Deluxe Rooms which feature castle views and outdoor balconies. With seasonally rotating menus, the restaurant attracts locals and guests alike. Open for lunch and dinner in the shadow of Edinburgh Castle, the restaurant's menu riffs on Scottish classics with creative twists.