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Deputy General Manager Apex City of Bath Hotel, James Street West, Bath, Somerset, BA1 2DA

We have an exciting opportunity for a passionate and experienced Operations Manager at the Apex City of Bath Hotel, located on James Street West, we are the largest hotel in Bath boasting 178 bedrooms with a purpose built conference centre which can cater for up to 400 delegates.

The Role

As Operations Manager, you’ll be pivotal in ensuring the success of the hotel through the standards and service given, whilst maximising hotel profitability in line with budgets. You’ll be the initial “go-to” person for all aspects of day-to-day operational matters and challenges, maintaining and supporting the Apex culture, ethics and values through our every-day activity. You’ll also play a key role in assisting the general manager to ensure the smooth-running of the operation and to lead the Head of Department team.

In addition, you will have full accountability for ensuring health & safety compliance across all departments, ensuring budgets and forecasts are up-to-date across all areas and working with Human Resources across all aspects of the employee lifecycle.

The Person

The successful candidate will already be operating at senior-management level in a similar role and will have a proven track-record in leading and motivating Heads of Department. To be successful, you’ll be fully proficient across all aspects of Health & Safety and have a solid understanding of profit and loss analysis and Hotel KPIs. Proven experience of managing budgets and controlling costs across all Hotel departments (in particular Housekeeping and Food & Beverage) is essential for this role.

In addition, the role will involve a significant amount of administrational duties, which require excellent communication skills and attention to detail. Not only that, you’ll also have a proven ability to build effective customer relationships.

The Company

Since the first Apex Hotel was opened in Edinburgh’s Grassmarket in 1996, we’ve provided a warmer welcome for our guests. As an independent, family-owned collection of ten luxury hotels customer service is at the heart of our business so you can expect a more personalised experience than you might get from a global hotel chain. Guests from across the world choose to meet, eat, stay or celebrate a special occasion at any of the ten Apex Hotels in Edinburgh, London, Bath, Glasgow or Dundee.


  • Discretionary balanced scorecard bonus scheme 
  • Pension scheme operated by The People’s Pension
  • Death in Service benefit
  • Critical illness cover
  • Free gym membership
  • Discounted room rates for you and your friends & family
  • 50% discount on food & drink across the group
  • Anniversary stays at the Apex City of Bath Hotel
  • Cycle to Work scheme

Apex City of Bath Hotel
James Street West, Bath, Somerset, BA1 2DA

  • Job Ref 5057
  • Branch Apex City of Bath Hotel
  • Location Apex City of Bath Hotel, Bath
  • Salary/Benefits Competitive salary and benefits package
  • Contract type Permanent
  • Hours Full Time
  • Hours per week 40
  • Posted date 20/12/2018
  • Closing date 22/01/2019

About City of Bath Hotel

Apex City of Bath Hotel joins our other nine city centre hotels in the UK. This four-star hotel in Bath is centrally located in the historic UNESCO world heritage city and will offer unique style, comfort and exceptional service.  

Located just moments from the famous Roman Baths, tourist attractions and convenient transport links, Apex City of Bath Hotel offers the perfect stay for city breaks, family holidays and business travellers.